27/7 Support Engineering: Get the Help you Need, When you Need it
Our team of cloud experts is available 24/7 to help you with all your cloud needs.
When you're running a business, you can't afford to have your cloud infrastructure go down. That's why it's important to have a 24/7 cloud support provider that can help you get back up and running quickly and efficiently.
Our 24/7 cloud support engineering offers:
Incident Management
When you're running a business, you can't afford to have your cloud infrastructure go down. That's why it's important to have a 24/7 cloud support provider that can help you get back up and running quickly and efficiently.
Performance Monitoring
We'll monitor your cloud environment for performance issues and proactively resolve them before they cause problems.
Security Monitoring:
We'll monitor your cloud environment for security threats and proactively mitigate them.
Consultative Services
We can provide you with expert advice on cloud architecture, design, and implementation.
Our team of cloud experts is available 24/7 to help you with all your cloud needs. We're committed to providing our customers with the highest level of support possible.
Proactive Management Surpasses Reactive Support
Our Take on support
‘Reactive’ support is the traditional approach to support. It involves waiting for an issue to occur before taking action. This can however, lead to downtime, lost productivity, and frustrated customers.
At Deimos, we prefer taking a much more proactive approach that involves taking steps to prevent issues from occurring in the first place. This is done by monitoring systems for potential problems, identifying and fixing vulnerabilities before they are exploited, and implementing best practices for security and performance.
Proactive management has a number of advantages over reactive support:
By preventing issues from occurring, proactive management can help to reduce downtime. This can save businesses a significant amount of money in lost productivity and revenue.
Proactive management can help to improve security by identifying and fixing vulnerabilities before they are exploited. This can protect businesses from costly data breaches and other security incidents.
Proactive management can help to increase customer satisfaction by ensuring that systems are always up and running and that issues are resolved quickly and efficiently.
If you are looking for a support provider that can help you reduce downtime, improve security, and increase customer satisfaction, then contact Deimos today. We can help you implement a proactive management strategy that is tailored to your specific needs.
WHY WE’RE THE BEST FIT FOR YOUR BUSINESS
Businesses Already Trust Us As Their Technology Partner
Deimos is certified across all major cloud providers, and has a proven track record of supporting clients’ cloud infrastructure.
We provide:
- A dedicated team of cloud-native support engineers, which is available 24/7/365.
- Proactive monitoring to mitigate issues before they become a problem.
- Direct integration with our incident management systems.
- 15-minute acknowledgment SLA.
- We’re client focused. Everything we do is driven with your goals in mind.
- We’re client-focused. Everything we do is driven with your goals in mind.
As one of the largest cloud-native engineering companies in Africa, we’ve helped hundreds of businesses to transform their organisation, and we’d love to work with you.
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If you're ready to take your business to the next level and focus on what matters most - achieving your objectives, then it's time to leverage the power of our Managed Platforms.
Schedule a free consultation with us today and let us show you how we can take care of your needs, so you can concentrate on growing your business!
